FAQ

O’Neills is a premium sportswear brand with Irish heritage, specializing in high-quality athletic apparel for boys, girls, and kids. We offer performance wear including hoodies, sweatshirts, shorts, t-shirts, base layers, and authentic Irish gifts, designed to meet the needs of athletes and active families worldwide.

Our products combine Irish design tradition with athletic performance. From brushed fleece hoodies to compression base layers, every stitch is crafted with quality materials to withstand intense training while maintaining comfort and style. Our kids’ collection features specialized Gaelic sportswear perfect for young athletes.

We offer a wide range of sportswear including:

• Base Layers and Training Tops
• Boys and Girls Hoodies & Sweatshirts
• Shorts, Skorts, and Gaelic Shorts
• T-Shirts & Polos
• Tracksuit Bottoms and Leggings
• Kids Sets and Complete Outfits
• Authentic Irish Gifts

Yes! We have dedicated collections for boys and girls, plus unisex options in our Kids section. Each collection is designed with the specific needs of young athletes in mind, from girls’ leggings to boys’ training tops.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect all your payment information. Your security is as important to us as the quality of our sportswear.

We ship worldwide to most countries (excluding some remote areas in Asia and other regions). All orders are shipped from our headquarters in Charlotte, North Carolina.

We offer two shipping methods:

• Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days after dispatch

All orders are processed within 1-2 business days before dispatch.

Once your order is dispatched, you’ll receive an email with tracking information. You can use this tracking number to follow your package’s journey from our Charlotte facility to your doorstep.

While we cover the shipping costs (for qualifying orders), some countries may charge customs fees which are the responsibility of the recipient. These vary by country and are not included in your order total.

If your gear doesn’t meet your expectations, you may initiate a return within 15 days of receiving your order. Please visit our Returns Policy page for complete details on how to process your return.

Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping method for returns.

Our customer service team, steeped in Irish sporting tradition, is ready to help! You can reach us at [email protected] for any questions about delivery, products, or your order.

Our customer service team is available Monday through Friday, 9am to 5pm EST. Emails received outside these hours will be answered the next business day.