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Welcome to O’Neills, where Irish heritage meets athletic performance. These Terms and Conditions govern your use of our website (saleoneills.com) and your purchases of our premium sportswear. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers in all regions except Asia and remote locations. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property

All content on saleoneills.com, including logos, designs, text, and product imagery, is the property of O’Neills and protected by intellectual property laws. Unauthorized use is strictly prohibited.

Irish Sporting Tradition: Our designs often incorporate elements celebrating Gaelic sports and Irish heritage. These cultural elements are part of our brand identity and may not be reproduced without permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in product descriptions, sizing information, and imagery. However, slight variations may occur, especially in color representation due to monitor differences.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Age-Appropriate Products

Our children’s collections (marked “Kids” or “Boys/Girls”) are designed specifically for young athletes with performance and comfort in mind.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We confirm acceptance by sending an order confirmation email. All orders are subject to verification and availability checks.

3.2 Pricing

Prices are in USD and subject to change. We verify prices during processing – if an error occurs, we will contact you before proceeding.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Secure Transactions: All payments are processed through PCI-compliant systems. We do not store complete payment details on our servers.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  2. Free Shipping: Available for orders over $50 via EMS (15-25 business days)

4.2 Processing Time

Orders typically process within 1-2 business days. Delivery times begin when the carrier receives your package.

4.3 International Orders

Customers are responsible for any customs duties or taxes. Please mark returns as “Returned Goods” to avoid additional fees.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

  • Unworn, unwashed, and in original condition
  • In original packaging with tags attached
  • Accompanied by the original packing slip

Hygiene Restrictions: For health reasons, we cannot accept returns on:

  • Base layers
  • Leggings
  • Personalized Irish gifts (marked “Final Sale”)

5.2 Return Process

Follow these steps:

  1. Email [email protected] within 15 days with your order details
  2. Wait for RMA number and instructions
  3. Ship to: O’Neills Returns, 3096 Kooter Lane, Charlotte, NC 28202 USA

5.3 Refunds and Exchanges

  • Refunds: Processed in 3-5 business days to original payment method
  • Exchanges: Shipped within 2 business days of receipt
  • Original shipping fees are non-refundable
  • Customers bear return shipping costs unless the return is due to our error

6. Customer Responsibilities

6.1 Account Security

You are responsible for maintaining account confidentiality and all activities under your account.

6.2 Accurate Information

Provide complete, accurate information when ordering, especially shipping details.

6.3 Prohibited Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Make fraudulent purchases
  • Misuse our return policy

7. Limitations of Liability

O’Neills shall not be liable for:

  • Inconvenience or minor issues with products
  • Delays beyond our reasonable control
  • Indirect or consequential damages

Quality Assurance: We stand behind our premium sportswear. Damaged or defective items will be replaced at no additional cost.

8. Privacy

Your privacy is important. Our Privacy Policy details how we collect, use, and protect your information.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms or your order, contact our customer service team steeped in Irish sporting tradition:

Email: [email protected]
Address: 3096 Kooter Lane, Charlotte, NC 28202 USA

Go n-éirí an bóthar leat! (May the road rise to meet you!)
– The O’Neills Team