At O’Neills, we’re committed to making your shopping experience as smooth as our premium sportswear. Whether you’re outfitting your young athletes or selecting authentic Irish gifts, our shipping and returns policies are designed with your convenience in mind.

Shipping Information

Note: We currently ship worldwide except to some Asian countries and remote regions. All prices are shown in USD.

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Includes basic tracking

For international customers, please note that customs fees may apply depending on your country’s regulations. These fees are the responsibility of the recipient.

Returns & Exchanges

We stand behind the quality of our performance sportswear and Irish-crafted gifts. If you’re not completely satisfied, we’re happy to help.

Return Policy

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Non-returnable items:
    • Personalized or custom Irish gifts
    • Kids’ base layers (for hygiene reasons)
    • Any item marked as final sale

Return Process

Follow these simple steps to return your item:

  1. Contact our customer service at [email protected] to initiate your return and receive a Return Authorization Number (RAN)
  2. Package your item securely in the original packaging if possible
  3. Include a copy of your order confirmation or packing slip
  4. Clearly write your RAN on the outside of the package
  5. Ship your return to:
    O’Neills Returns
    3096 Kooter Lane
    Charlotte, NC 28202
    USA

Important: We recommend using a trackable shipping method as we cannot be responsible for lost return packages. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (credit card, debit card, or PayPal)
  • Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Need Help?

Our customer service team is happy to assist with any shipping or returns questions. Contact us at [email protected] or visit our FAQ page for more information.

Thank you for choosing O’Neills – where quality sportswear meets Irish tradition!